Privacy Policy
Relationship Astrology values and respects the privacy of the people we deal with. Relationship Astrology is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
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name;
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date, time and location of birth;
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email address;
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astrological natal chart;
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relationship compatibility assessment.
You do not have to provide us with your personal information. Depending on the nature of the service you are receiving from us, you may have the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
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interact with us online;
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request an astrological assessment.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, which may include the following purposes:
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provide you with information or services that you request from us;
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internal administrative purposes;
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marketing and research purposes.
Disclosure of personal information to third parties
We will not disclose your personal information to third parties unless required by law.
How do we protect your personal information?
Relationship Astrology will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
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physical security of our premises;
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technological measures, for example, passwords/PINs and anti-virus software.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us, or for a limited period of time after your one-off engagement of our services, unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
Personal information such as your your astrological analysis may be retained in a de-identified state (that is, your name and other identifying information will be removed from the data).
How to access and correct your personal information
Relationship Astrology will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 14 days.
Links to third party sites
Relationship Astrology website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how Relationship Astrology handles, processes or manages your personal information, please contact relationship.astrology.au@gmail.com. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 30 days for Relationship Astrology to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Relationship Astrology’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance at:
Relationship Astrology
ABN: 99811280318
Email: relationship.astrology.au@gmail.com
Last update: 3 October 2024